Content and Review Policy Overview
Family Focus Media’s commitment is to maintain transparency with our readers while fostering meaningful connections within our communities. Our readers’ trust comes first. We foster positive community dialogue and partner only with organizations that share our commitment to inclusivity. This policy outlines Family Focus Media’s sponsored content disclosure, review management, and feedback handling across Main Line Parent, Philadelphia Family (Philly Family), and Bucks County Parent platforms.
Sponsored Content Disclosure
Definition and Scope
- All content that has been paid for, influenced by, or created in partnership with sponsors
- Content created by or featuring our Members who hold a paid subscription with our organization
- Sponsored Stories, Community Blog Posts, Giveaways, Profile Pages, Focused Guide Spotlights, Dedicated Emails, Email Spotlights, Social Media Campaigns
Disclosure Requirements
All sponsored content will be clearly identified through platform-specific indicators:
- Website Articles
- Category tag at the top of the page stating “Supports the [Main Line Parent/Philly Family/Bucks County Parent] Community”
- Author box featuring the client’s logo and their organization’s information
- Clear visual distinction from non-sponsored content
- Email Newsletters
- Grey text stating “Supports the [Main Line Parent/Philly Family/Bucks County Parent] Community” above paid email newsletter spotlights
- Visual separation from editorial content
- Social Media
- “Paid Partnership” or “Sponsored Content” labels as per platform requirements
- Use of hashtags indicating sponsorship of content
- Clear identification of Member content
- Disclosure Standards:
- All identifiers prominently displayed at the beginning of content
- Written in clear, unambiguous language
- Visually distinct from regular content
- Consistent application across all platforms within each category
Review and Feedback Management
General Principles
- We encourage direct, constructive communication between our readers and the local businesses, nonprofit organizations, and professionals featured in association with our brands
- Our platforms serve to connect and inform, not as a venue for public complaints
- We maintain professional relationships with our clients and Members while ensuring community trust by taking all feedback seriously
Review Guidelines
- Constructive Feedback Process
- Direct feedback should be communicated privately to the business or organization
- We facilitate appropriate channels for feedback when it is received
- Anonymous feedback options are available for sensitive situations
- Platform-Specific Policies
- Website: Moderated review system with verified user authentication
- Social Media: Monitored engagement with comment moderation
- Community Groups: Structured guidelines for discussion and recommendations
Feedback Management Protocol
- Receipt of Negative Reviews
- All feedback is documented and reviewed
- Legitimate concerns are promptly forwarded to relevant contacts
- Anonymous feedback is evaluated for validity and actioned appropriately
- Response Process
- Organizations are notified of significant feedback
- We maintain records of feedback patterns
- Feedback influences future partnership decisions and awards
- Content Moderation
- Comments that violate community guidelines will be removed
- Repeat violations may result in membership review
- Public complaints will be redirected to appropriate private channels
Community Standards
Our Core Values
Prohibited Content
- Public complaints or negative reviews
- Discriminatory or harmful content
- Medical, legal, or financial advice
- Unauthorized promotional content
- Personal attacks or harassment
Policy Enforcement
Implementation
- Regular monitoring of all platforms
- Consistent application of guidelines
- Documentation of all actions taken
Appeals Process
Individuals who wish to appeal moderation decisions may contact our team directly at info@familyfocus.org.